Resident Manager

Shangri-La Group; Manila; On-site; PHP 3,000,000 - 5,000,000; Full time

Job summary

Shangri-La The Fort, Manila, seeks a Resident Manager to oversee day-to-day hotel operations, ensuring alignment with policy and brand standards. You will lead guest-focused service, drive profitability, and mentor teams to deliver exceptional outcomes at a premier Manila property.

The role demands strategic thinking, strong leadership, and a commitment to maintaining the highest standards in a luxury, urban hotel environment with close collaboration across departments.

Qualifications

• 5+ years of experience as Resident Manager in a similar-sized hotel.
• Strong organizational, planning and operational management skills.
• Experience with quality improvement initiatives in international hotel operations.
• Proven leadership: motivate, coach, mentor, build high-performing teams.
• Proactive, self-motivated, results-oriented with initiative.
• Maintain high professional standards and uphold brand standards.
• Excellent interpersonal and communication skills with guests and stakeholders.

Responsibilities

• Manage day-to-day hotel operations in line with policy and brand standards.
• Maximize profitability through revenue generation and productivity.
• Ensure enhanced guest satisfaction by creating personalized experiences.
• Foster development of people through coaching and mentoring.
• Represent the hotel with internal and external guests.

Skills

Leadership

Interpersonal skills

Communication skills

Team management

Coaching/mentoring

Strategic planning

Job description

Job Description:

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 98 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company's five existing properties in the Philippines.

The mixed-use business, residential and retail tower will be located along 5th Avenue and 30th Street, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.

Job Summary

As the Resident Manager, his/her key responsibility will be to manage the day-to-day operation of the hotel, in line with company policy and brand standards. He/She will assist in maximizing all areas of profitability through revenue generation and productivity to ensure enhanced levels of guest satisfaction by creating a unique and personalized experience in the hotel. He/She will create an environment that promotes development of people through coaching and mentoring. He/She will represent the hotel through visibility and high profile with both in-house and external guests.

Qualifications

• Preferably with at least 5 years of experience in a Resident Manager role in a similar size property
• Preferably has strong organizational, planning and operational management skills
• Preferably with experience in quality improvement initiatives within an international hotel operation
• Preferably demonstrates strong leadership skills with the ability to motivate, coach, mentor, and build high-performing teams
• Preferably proactive, self-motivated, and results-oriented, with a strong sense of initiative
• Preferably committed to maintaining high professional standards and consistently upholding company values and brand standards
• Preferably has excellent interpersonal and communication skills, with the ability to effectively engage with colleagues, guests, and external stakeholders