Hospitality Training Lead - Service Excellence

Shangri-La Group; Manila; On-site; PHP 335,000 - 603,000; Full time

Job summary

Shangri-La The Fort, Manila, a premier hotel in the Philippines, seeks a Training Coordinator to organize and monitor the hotel's training activities. The role focuses on aligning training with hotel goals and improving service through structured programs.

The successful candidate will tailor training plans, coordinate multiple trainers, and drive ongoing staff development with strong English communication skills.

Qualifications

• Bachelor's degree in Psychology or related field.
• Experience in hospitality training is preferred.
• Ability to develop and implement annual Training Plans.
• Excellent written and oral English communication.

Responsibilities

• Organize and monitor training activities ensuring alignment with hotel goals and objectives.
• Assist in implementing systems and programs in operations and revenue generation.

Skills

Training plan development

English proficiency

Organizational skills

People orientation

Motivation & team-building

Education

Bachelor's degree in Psychology

Job description

Shangri-La The Fort, Manila, a premier hotel in the Philippines, seeks a Training Coordinator to organize and monitor the hotel's training activities. The role focuses on aligning training with hotel goals and improving service through structured programs.

The successful candidate will tailor training plans, coordinate multiple trainers, and drive ongoing staff development with strong English communication skills.