Guest Service Center Agent (Telephone Operator)

Shangri-La Group; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Shangri-La The Fort, Manila is seeking a guest services professional to assist guests with reservations and related inquiries. The role requires working with multiple departments to tailor services and enhance guest experiences, aiming to build loyalty through value-added interactions.

The ideal candidate has hospitality education, about a year of experience, and a passion for customer service. They should be creative, detail-oriented, and enjoy planning memorable guest solutions.

Qualifications

• Bachelor's degree in Hospitality or equivalent.
• Approximately 1 year experience in hospitality preferred.
• Passion for customer service and guest satisfaction.
• Creative and detail-minded for guest-centric solutions.
• Enjoys planning and organizing creative guest experiences.

Responsibilities

• Provide support to guests on reservations and related inquiries.
• Collaborate with departments to deliver best-fit solutions for guests.
• Increase guest loyalty by delivering value-added service.
• Contribute to maximizing business opportunities for the hotel.

Skills

Customer service

Hospitality

Planning & organizing

Creativity

Detail-oriented

Education

Bachelor's degree in Hospitality

Job description

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company’s five existing properties in the Philippines.

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company’s five existing properties in the Philippines. The mixed‑use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast‑developing Taguig business district. A 30‑minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first‑class shopping malls.

DUTIES

• Provide support to guests on reservations and other related enquiries
• Work with other departments and deliver best‑fit solutions for our guests
• Increase guest loyalty by delivering a value‑added service to our guests
• Contribute to maximising business opportunities for the hotel

Requirements

• Preferably a college graduate with a degree in Hospitality or in the same capacity.
• Preferably wiyth 1 year experience in the hospitality industry
• Preferably has a passion for Customer Service
• Preferably creative and detail-minded
• Preferably enjoys planning and organising creative and best-fit solutions for guests