Customer Sales Agent

Shangri-La Group; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Shangri-La The Fort, Manila is seeking a Guest Reservations Associate to join our front desk team. You will provide support to guests on reservations and inquiries and collaborate with other departments to deliver best-fit solutions.

This role emphasises guest loyalty by delivering value-added service and contributes to maximising hotel business opportunities. A hospitality background and a passion for planning and organising are preferred.

Qualifications

• Preferably college graduate with a degree in Hospitality or in the same capacity.
• Experience in Room Reservations in a 5-star hotel or in the same capacity is preferred.
• Passion for Room Reservations is desirable.
• Creativity and detail-minded approach is beneficial.

Responsibilities

• Provide support to guests on reservations and other related inquiries.
• Work with other departments and deliver best-fit solutions for our guests.
• Increase guest loyalty by delivering a value-added service to our guests.
• Contribute to maximising business opportunities for the hotel.

Skills

Customer service

Reservation systems

Communication skills

Organisational ability

Education

Hospitality degree

Tools

PMS

Opera PMS

Job description

Job Description:

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila is located within Fort Bonifacio, a former military base and city centre. With 60 storeys high, the complex is comprised of 576 hotel guestrooms and, 97 hotel residences and 98 exclusive Horizon Homes, the high rise building is a Manila landmark. The new hotel complements the company's five existing properties in the Philippines.

The mixed-use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast developing Taguig business district. It is a 30-minute drive from the Ninoy Aquino International Airport, and is also close to the Manila Golf Club and Manila Polo Club, 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.

DUTIES

• Provide support to guests on reservations and other related inquiries
• Work with other departments and deliver best-fit solutions for our guests
• Increase guest loyalty by delivering a value-added service to our guests
• Contribute to maximising business opportunities for the hotel

Requirements

• Preferably college graduate with a degree in Hospitality or in the same capacity.
• Preferably with experience in Room Reservations in a 5-star hotel or in the same capacity.
• Preferably has a passion for Room Reservation
• Preferably creative and detail-minded
• Preferably enjoys planning and organising
• Preferably enjoys crafting creative and best-fit solutions for customers