Training Operations Lead — New Hire Performance & Coaching

Fusion BPO Services Ltd; Cebu City; On-site; Full time

Job summary

A leading BPO service provider in Cebu is hiring a Trainer to manage new hire training and ensure operational readiness. This role involves overseeing training activities, conducting audits, and supporting performance metrics. Ideal candidates prefer an organized approach to coaching and communication. Applicants should have completed XII and have experience in training delivery or operational coaching. Join us to shape new hire performance in a dynamic work environment.

Qualifications

• Experience in training delivery or operational coaching preferred.
• Ability to manage training batches and track performance metrics.
• Strong facilitation, communication, and coaching skills.

Responsibilities

• Oversee end-to-end training activities, classroom sessions, and nesting support.
• Conduct daily audits during nesting as defined by management.
• Provide structured audit feedback and ensure feedback closure.

Skills

Training delivery

Operational coaching

Performance metrics tracking

Communication skills

Organizational skills

Education

Completion of XII from a recognized board

Job description

A leading BPO service provider in Cebu is hiring a Trainer to manage new hire training and ensure operational readiness. This role involves overseeing training activities, conducting audits, and supporting performance metrics. Ideal candidates prefer an organized approach to coaching and communication. Applicants should have completed XII and have experience in training delivery or operational coaching. Join us to shape new hire performance in a dynamic work environment.