Team Leader, Operations – Cebu | Drive Performance & Growth

Fusion BPO Services Ltd; Cebu City; On-site; PHP 480,000 - 720,000; Full time

Job summary

A leading BPO organization in Cebu is looking for a Team Leader – Operations. This role involves managing team performance, ensuring productivity, and delivering quality customer service. Candidates should possess strong leadership and communication skills, with prior experience in a supervisory role. This position is perfect for those seeking stability and growth in a structured work-from-office environment.

Qualifications

• Prior experience as a team leader or supervisor in operations or customer service.
• Ability to manage performance metrics and timelines.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Manage daily activities of the operations team.
• Motivate team members to achieve goals.
• Conduct training sessions for team performance improvement.

Skills

People management

Coaching skills

Delegation skills

Communication skills

Organizational skills

Education

Higher school or equivalent qualification

Job description

A leading BPO organization in Cebu is looking for a Team Leader – Operations. This role involves managing team performance, ensuring productivity, and delivering quality customer service. Candidates should possess strong leadership and communication skills, with prior experience in a supervisory role. This position is perfect for those seeking stability and growth in a structured work-from-office environment.