Lead Trainer & Coach — Elevate BPO Teams

Enshored Inc.; Pasig; On-site; PHP 335,000 - 614,000; Full time

Job summary

A leading training company in the Philippines is seeking an experienced trainer to conduct training for new hires. The ideal candidate excels in public speaking, possesses excellent communication skills, and can build engaging relationships within a diverse team. Responsibilities include conducting orientations, providing operational guidance, and collaborating with different departments. A Bachelor’s degree and BPO experience are required.

Qualifications

• 2-3 years of experience working as a Trainer in a BPO setting.

Responsibilities

• Conduct training for newly hired FTEs, including orientation sessions.
• Research on client products for improved training.
• Provide operational guidance and support.
• Administer needs analysis and conduct refresher training.
• Coordinate with fellow coaches for a seamless customer experience.
• Establish working relationships with departments essential to training.

Skills

Public speaking

Excellent listening skills

Negotiating skills

Presentation skills

Customer service orientation

Adaptability

Independence

Strong English communication

Education

Bachelor's/College degree

Job description

A leading training company in the Philippines is seeking an experienced trainer to conduct training for new hires. The ideal candidate excels in public speaking, possesses excellent communication skills, and can build engaging relationships within a diverse team. Responsibilities include conducting orientations, providing operational guidance, and collaborating with different departments. A Bachelor’s degree and BPO experience are required.