BPO Trainer (Cebu City) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading staffing solutions provider is looking for a Trainer in Cebu City. The successful candidate will be responsible for training new and existing team members, conducting various trainings, and providing coaching and feedback to enhance performance. Applicants should have a Bachelor's Degree and a minimum of 6 months of training experience, along with 2 years in the BPO sector. This position offers an opportunity to work onsite under shifting schedules.

Qualifications

• Minimum 6 months experience as a trainer and overall 2 years experience in the BPO industry.
• Preferably with experience in non-voice process training.
• Experience in conducting new hire, refresher, and upskilling training.

Responsibilities

• Assign appropriate pre-study work defined by client and training organization.
• Complete required tracking and reporting tasks thoroughly.
• Monitor calls for soft skills and compliance parameters.

Skills

Training

Education

Bachelor's Degree or equivalent

Job description

About the job: Trainer (Cebu City) | Onsite

Start Date: ASAP

Job Description:

• Assigns appropriate pre-study work, as defined by client and Individual training organization
• Consistently and thoroughly completes required tracking and reporting tasks
• Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
• Conducting outlier, Vitality and ad hoc client/process-related trainings
• Support service levels by being productive whenever required
• Training the new and old team members on SOPs
• Collaborating with teams for creating and designing of new training content
• Monitor calls on soft skills and process & compliance parameters.
• Provide Coaching & Feedback to enhance agent performance
• Analyze audit data, compliance, communication & process-related data.
• Prepare & Implement action plans
• Keep the Floor advisors updated on new process changes/updates and improvement initiatives

Qualifications:

• Bachelor's Degree or equivalent
• Minimum 6 months experience as a trainer and overall 2 years experience in the BPO industry
• Preferably with experience in non-voice process training
• Has experience in conducting new hire, refresher, and upskilling training for both agent and non-agent levels
• Amenable to working on-site under shifting schedules in Cebu City

Mandatory Skills: Training

Experience: 1 to 3 Years