Dynamic BPO Trainer & New-Hire Coach

Wonders Corporation; Pasig; On-site; PHP 290,000 - 424,000; Full time

Job summary

A leading training and quality improvement firm in Metro Manila is looking for an experienced Trainer to ensure the effective training of new agents. The ideal candidate must possess at least 5 years of experience in a BPO or Call Center environment, coupled with a Bachelor’s degree or willingness to consider undergraduates. Responsibilities include developing performance strategies and collaborating with various departments to meet organizational goals. This position is pivotal in building a motivated team resulting in client success.

Qualifications

• At least 5 years of work experience as a trainer in a BPO or Call Center Company.
• Bachelor's degree in any field. Undergraduates are also considered for the role.

Responsibilities

• Responsible for training new agents.
• Develop and oversee the performance of new agents.
• Plan for upcoming organizational needs and implement strategies proactively.
• Communicate with other departments to ensure effective execution of strategies.

Skills

Training ability

Communication skills

Passion for helping others

Attention to detail

Motivational skills

Education

Bachelor's degree or equivalent

Job description

A leading training and quality improvement firm in Metro Manila is looking for an experienced Trainer to ensure the effective training of new agents. The ideal candidate must possess at least 5 years of experience in a BPO or Call Center environment, coupled with a Bachelor’s degree or willingness to consider undergraduates. Responsibilities include developing performance strategies and collaborating with various departments to meet organizational goals. This position is pivotal in building a motivated team resulting in client success.