Trainer – Process Training Operations (WFO, Cebu)

Fusion BPO Services Ltd; Cebu City; On-site; Full time

Job summary

A leading BPO service provider in Cebu is hiring a Trainer to manage new hire training and ensure operational readiness. This role involves overseeing training activities, conducting audits, and supporting performance metrics. Ideal candidates prefer an organized approach to coaching and communication. Applicants should have completed XII and have experience in training delivery or operational coaching. Join us to shape new hire performance in a dynamic work environment.

Qualifications

• Experience in training delivery or operational coaching preferred.
• Ability to manage training batches and track performance metrics.
• Strong facilitation, communication, and coaching skills.

Responsibilities

• Oversee end-to-end training activities, classroom sessions, and nesting support.
• Conduct daily audits during nesting as defined by management.
• Provide structured audit feedback and ensure feedback closure.

Skills

Training delivery

Operational coaching

Performance metrics tracking

Communication skills

Organizational skills

Education

Completion of XII from a recognized board

Job description

Operational consistency begins with strong training leadership. Fusion CX is hiring a Trainer to manage new hire training throughput, support nesting performance, and ensure operational readiness across customer service programs. This role is ideal for professionals searching for process trainer jobs in Cebu and looking to build a career in training delivery, operational coaching, and performance development within customer experience operations.

Job Description:

About the Role

You will oversee end-to-end training activities, including classroom sessions, nesting support, and ongoing performance monitoring. The role requires active involvement in coaching, audit reviews, and ensuring that new hires meet operational performance benchmarks during the training lifecycle.

Key Responsibilities

• Manage New Hire Training (NHT) throughput across classroom sessions, nesting stages, and end-to-end training delivery.
• Monitor attrition levels during the training and nesting phases.
• Track and support batch performance metrics such as productivity and Average Handling Time (AHT).
• Conduct daily audits during nesting as defined by management or operational requirements.
• Provide structured audit feedback and ensure feedback closure with acknowledgement during the nesting phase.
• Maintain weekly login adherence in line with defined operational targets.

Job Requirements:

Education

• Completion of XII from a recognized board.

Experience & Skills

• Experience in training delivery or operational coaching preferred.
• Ability to manage training batches and track performance metrics.
• Strong facilitation, communication, and coaching skills.
• Ability to monitor performance indicators and provide actionable feedback.
• Organized approach to reporting, audits, and documentation.

Language & Communication Requirements

• Strong verbal and written communication skills required.
• Ability to present training content clearly and guide learners effectively.

Other Requirements

• Work Mode: Work From Office (WFO).

Work Mode & Location

• Work Mode: WFO
• Location: Cebu, Philippines

Why Join Fusion CX?

Fusion CX places training at the center of operational success, giving trainers the responsibility to shape new hire readiness and performance outcomes. For professionals exploring process trainer jobs in Cebu, this role provides the opportunity to influence learning quality, drive operational standards, and grow within structured training leadership environments in customer experience operations.