BPO Training Lead — Curriculum & Performance Coach

TASQ Staffing Solutions; Taguig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Quarterly performance bonus

Outstanding career development opportunities

HMO and life insurance for employee and 2 dependents

Job summary

TASQ Staffing Solutions is hiring an experienced BPO Trainer for their Taguig location. The role requires a graduate with at least 4 years of BPO experience, including 2 years as a trainer in the BPO industry. Responsibilities include conducting training needs analysis, developing course content, and delivering effective training sessions. The company offers an onsite work setup, shifting schedules, and various benefits including performance bonuses and health insurance for employees and dependents.

Qualifications

• At least 4 years total BPO work experience.
• 2 years experience as a trainer in BPO/shared services.
• Preferably with a background in tech support.

Responsibilities

• Conduct training needs analysis and provide follow-up support.
• Design and develop curriculum and course content.
• Deliver training effectively using various techniques.

Skills

Training experience in effective communication

Customer service skills

Technical support knowledge

Basic working knowledge of Word, Excel, and PPT

Excellent oral and written communication skills

Analytical ability to examine data

Education

Graduate of any 4-year course

Job description

TASQ Staffing Solutions is hiring an experienced BPO Trainer for their Taguig location. The role requires a graduate with at least 4 years of BPO experience, including 2 years as a trainer in the BPO industry. Responsibilities include conducting training needs analysis, developing course content, and delivering effective training sessions. The company offers an onsite work setup, shifting schedules, and various benefits including performance bonuses and health insurance for employees and dependents.