Emerging Leader: Operations & Training Trainee

XMC BPO Manila; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading BPO company in Metro Manila is seeking candidates for an operational support role focused on managing team performance and service delivery. Responsibilities include monitoring KPIs, participating in training programs, and supporting recruitment efforts. The ideal candidate will have a Bachelor's degree and strong communication skills, especially in English. Opportunities for professional growth and development are also provided in this entry-level position.

Qualifications

• Bachelor’s degree in a relevant field.
• Entry-level exposure in BPO, customer service, or corporate settings.
• English proficiency is critical for BPO.

Responsibilities

• Assist in managing daily team performance and service delivery.
• Monitor KPIs like call handling time and customer satisfaction.
• Prepare reports and presentations for management review.
• Participate in structured training programs.
• Support recruitment, onboarding, and coaching of new employees.
• Handle escalated customer concerns under supervision.

Skills

Strong communication (English proficiency)

Analytical and problem-solving ability

Leadership potential

Adaptability

Proficiency in MS Office and reporting tools

Education

Bachelor’s degree in Business, Management, HR, Finance, or related field

Job description

A leading BPO company in Metro Manila is seeking candidates for an operational support role focused on managing team performance and service delivery. Responsibilities include monitoring KPIs, participating in training programs, and supporting recruitment efforts. The ideal candidate will have a Bachelor's degree and strong communication skills, especially in English. Opportunities for professional growth and development are also provided in this entry-level position.