TikTok Talent Connect: Customer Support Specialist

Concentrix; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix in Quezon City is seeking a Customer Support Associate I to handle customer inquiries through inbound/outbound calls or online channels. The role focuses on providing service, resolving routine problems, and maintaining product knowledge while meeting KPIs in a fast-paced environment.

Candidates should have a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask and work well in a team or independently.

Qualifications

• High school diploma preferred with 3–6 months related experience.
• Courteous, with strong customer service orientation.
• Excellent written and verbal communication skills.

Responsibilities

• Interact with customers via inbound/outbound calls or internet as required.
• Meet contractual KPIs and provide effective issue resolution.
• Maintain knowledge of client products/services and document interactions.
• Assist customers with inquiries and guide to published resources or seniors.
• Offer additional products/services and upsell where appropriate.

Skills

Customer service orientation

Communication skills

Teamwork

Attention to detail

Multi-tasking

Education

High school diploma

Job description

Concentrix in Quezon City is seeking a Customer Support Associate I to handle customer inquiries through inbound/outbound calls or online channels. The role focuses on providing service, resolving routine problems, and maintaining product knowledge while meeting KPIs in a fast-paced environment.

Candidates should have a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask and work well in a team or independently.