TikTok Talent Connect: Customer Support Specialist

Concentrix; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Concentrix Cebu City is seeking a Customer Support Associate I for the Talent Connect TikTok program. The role interfaces with customers via inbound and outbound calls or the Internet, providing service support and resolving routine issues per client requirements.

You will greet customers professionally, maintain product knowledge, and document interactions while driving customer satisfaction. Flexibility to rotate shifts is required, with a focus on accurate, empathetic service.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.
• Minimum of two years of college education. No prior call center experience is required.
• Ability to think clearly and can explain simple issues effectively, both written and verbally.
• Job requirements may vary by country and will not contravene any local laws.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and use resources to provide resolution.
• Listen attentively to customer needs; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including notation of accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Skills

Customer service

Communication skills

Computer navigation

Team player

Attention to detail

Multitasking

Flexible/adaptable

Education

High school diploma

Two years of college

Tools

Call tracking database

Job description

Concentrix Cebu City is seeking a Customer Support Associate I for the Talent Connect TikTok program. The role interfaces with customers via inbound and outbound calls or the Internet, providing service support and resolving routine issues per client requirements.

You will greet customers professionally, maintain product knowledge, and document interactions while driving customer satisfaction. Flexibility to rotate shifts is required, with a focus on accurate, empathetic service.