Entry-Level Customer Support Associate – Engage 2025

Concentrix; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Concentrix is seeking a Customer Support Associate I in Quezon City. The role interfaces with customers via calls or the Internet, delivering service that meets KPIs while resolving routine product or service issues.

Ideal candidates have a high school diploma with up to 6 months of related experience, strong communication, and dependable attention to detail. Multitasking and teamwork are essential in a fast-paced, high production environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Interface with customers via inbound or outbound calls or the Internet per client requirements.
• Provide customer service support and resolve routine problems regarding client's products or services.
• Maintain knowledge of client products and/or services; document and retrieve information in call tracking systems.

Skills

Customer service orientation

Strong communication skills

PC navigation

Education

High school diploma

Tools

PC knowledge

Job description

Concentrix is seeking a Customer Support Associate I in Quezon City. The role interfaces with customers via calls or the Internet, delivering service that meets KPIs while resolving routine product or service issues.

Ideal candidates have a high school diploma with up to 6 months of related experience, strong communication, and dependable attention to detail. Multitasking and teamwork are essential in a fast-paced, high production environment.