TikTok Customer Support Pro — Laguna 2025

Concentrix; Laguna; On-site; PHP 279,000 - 424,000; Full time

Job summary

Concentrix in Laguna, Philippines is seeking a Customer Support Associate II to handle customer inquiries via inbound/outbound calls and online channels, delivering service aligned with contract KPIs. The ideal candidate has a high school diploma and some customer service experience, strong communication, multitasking ability, and a willingness to learn in a dynamic, fast-paced environment.

This role requires teamwork and reliability.

Qualifications

• High school diploma or equivalent.
• Six months or more of customer service experience preferred.
• Strong written and verbal communication skills.
• Proficient in computer navigation and basic software.
• Able to learn and adapt quickly in a fast-paced environment.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify requirements and resolve non-standard issues.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Prepare accurate work notes and document accounts.
• Support customer satisfaction initiatives.
• Suggest additional products and services when appropriate.
• Track and retrieve information in call tracking systems.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Computer navigation

Job description

Concentrix in Laguna, Philippines is seeking a Customer Support Associate II to handle customer inquiries via inbound/outbound calls and online channels, delivering service aligned with contract KPIs. The ideal candidate has a high school diploma and some customer service experience, strong communication, multitasking ability, and a willingness to learn in a dynamic, fast-paced environment.

This role requires teamwork and reliability.