Customer Support Associate I — Fast, KPI-Driven Help

Concentrix; Quezon City; On-site; PHP 223,000 - 290,000; Full time

Job summary

Concentrix is seeking a Customer Support Associate I in Quezon City, Philippines. The role involves handling inbound/outbound calls or online inquiries to resolve routine issues and meet KPIs.

Ideal candidates have a high school diploma with up to six months of relevant experience, strong communication, patience, and collaboration skills to work in a fast-paced environment. Training and development opportunities are available within a global tech-driven company.

Qualifications

• High school diploma is preferred with related experience (3–6 months).
• Courteous with strong customer service orientation and solid communication skills.
• Proficient in basic computer navigation and PC knowledge.
• Ability to work in a fast-paced, high production environment and adapt to changes.

Responsibilities

• Interface with customers via inbound/outbound calls or internet per client requirements.
• Meet contractual KPIs and provide effective problem resolution.
• Clarify requirements, listen, and build rapport with customers.
• Maintain knowledge of client products/services and document interactions.
• Offer additional products or services and escalate as needed.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Attention to detail

PC navigation

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix is seeking a Customer Support Associate I in Quezon City, Philippines. The role involves handling inbound/outbound calls or online inquiries to resolve routine issues and meet KPIs.

Ideal candidates have a high school diploma with up to six months of relevant experience, strong communication, patience, and collaboration skills to work in a fast-paced environment. Training and development opportunities are available within a global tech-driven company.