Customer Support Associate I — Fast-Paced Helpdesk Role

Concentrix; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix in Quezon City, Philippines, is seeking a Customer Support Associate I to handle customer inquiries via calls or online channels, ensuring service levels align with KPIs. You will clarify needs, provide resolutions, and maintain product knowledge while delivering courteous, professional support in a fast-paced environment.

The role emphasizes multitasking, teamwork, and strong communication skills, with shift flexibility and attention to detail to meet performance targets.

Qualifications

• High school diploma (preferred with 3–6 months of relevant experience)
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Able to multitask, adapt to changes quickly
• Able to work in a team or independently
• Patient and professional with customers
• Shift rotation may be required by location/program

Responsibilities

• Provide customer service via inbound/outbound calls or online channels
• Meet contractual KPIs and resolve routine problems
• Clarify requirements and use tools to provide resolution
• Greet customers professionally and build rapport
• Maintain knowledge of client products/services
• Document accurately and manage accounts in systems
• Contribute to customer satisfaction and business performance
• Offer additional products/services when appropriate
• Escalate to senior staff when needed

Skills

Customer service

Communication

PC navigation

Detail oriented

Multitasking

Team player

Dependable

Education

High school diploma

Job description

Concentrix in Quezon City, Philippines, is seeking a Customer Support Associate I to handle customer inquiries via calls or online channels, ensuring service levels align with KPIs. You will clarify needs, provide resolutions, and maintain product knowledge while delivering courteous, professional support in a fast-paced environment.

The role emphasizes multitasking, teamwork, and strong communication skills, with shift flexibility and attention to detail to meet performance targets.