Customer Support Associate I: Fast Help & Friendly Service

Concentrix; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Concentrix is hiring a Customer Support Associate I in Quezon City, Philippines. This role handles inbound/outbound calls and online inquiries to deliver service and resolve routine problems, while meeting contractual KPIs.

You'll greet customers professionally, maintain product knowledge, document interactions accurately, and contribute to customer satisfaction. Strong communication, basic PC skills, and reliability are essential in a fast-paced, team-oriented environment.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; adaptable to changes.
• Tolerance for repetitive work in a fast-paced environment.
• Teamwork and independent work capabilities.
• Patience in all customer contact situations; maintaining a professional tone.
• Ability to rotate shifts as needed.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements and provide resolutions.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes.

Skills

Customer service

Communication skills

Computer literacy

Attention to detail

Multitasking

Teamwork

Flexibility

Patience

Education

High school diploma

Tools

PC Knowledge

Job description

Concentrix is hiring a Customer Support Associate I in Quezon City, Philippines. This role handles inbound/outbound calls and online inquiries to deliver service and resolve routine problems, while meeting contractual KPIs.

You'll greet customers professionally, maintain product knowledge, document interactions accurately, and contribute to customer satisfaction. Strong communication, basic PC skills, and reliability are essential in a fast-paced, team-oriented environment.