Customer Support Specialist: Fast-Paced Connect & Resolve

Concentrix; Quezon City; On-site; PHP 240,000 - 320,000; Full time

Job summary

Concentrix is seeking a Talent Connect - Eton 2026 Customer Support Associate I for Quezon City. You will interface with customers via inbound/outbound calls or online channels, delivering service and resolving routine problems while meeting KPI targets.

We look for a high school graduate with 3–6 months of relevant experience, strong communication, empathy, and the ability to work in a fast-paced, team-oriented environment with shift flexibility.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; adaptable to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements and use resources to provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work with proper account notation.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

PC navigation

Attention to detail

Multitasking

Team player

Patience

Shift flexibility

Education

High school diploma

Job description

Concentrix is seeking a Talent Connect - Eton 2026 Customer Support Associate I for Quezon City. You will interface with customers via inbound/outbound calls or online channels, delivering service and resolving routine problems while meeting KPI targets.

We look for a high school graduate with 3–6 months of relevant experience, strong communication, empathy, and the ability to work in a fast-paced, team-oriented environment with shift flexibility.