TikTok Talent Connect: Customer Support Associate

Concentrix; Cagayan de Oro; On-site; PHP 201,000 - 257,000; Full time

Job summary

Concentrix in the Philippines is seeking a Customer Support Associate I to handle inbound and outbound calls or online inquiries, delivering courteous service and resolving routine issues. The role requires empathy, strong PC skills, and the ability to document interactions accurately.

You will work within a team to meet KPIs and may rotate shifts as needed across Cagayan de Oro. With a focus on customer satisfaction, you will learn product knowledge and tools while assisting customers and

Qualifications

• High school diploma or equivalent.
• Strong customer service orientation and communication skills.
• Ability to use computer and navigate basic software.

Responsibilities

• Handle inbound/outbound calls or online inquiries per client requirements.
• Clarify customer needs and provide solutions with empathy and accuracy.
• Maintain knowledge of client products/services and document interactions.
• Support improvement initiatives to boost customer satisfaction and performance.
• Suggest additional products or services when appropriate.
• Reference published materials or escalate to senior staff as needed.

Skills

Customer service

Communication skills

Multi-tasking

Team player

Education

High school diploma

Tools

PC knowledge

Job description

Concentrix in the Philippines is seeking a Customer Support Associate I to handle inbound and outbound calls or online inquiries, delivering courteous service and resolving routine issues. The role requires empathy, strong PC skills, and the ability to document interactions accurately.

You will work within a team to meet KPIs and may rotate shifts as needed across Cagayan de Oro. With a focus on customer satisfaction, you will learn product knowledge and tools while assisting customers and