Customer Support Associate I — Fast-Paced Tech Help Desk

Concentrix; Quezon City; Vor Ort; PHP 290.000 - 424.000; Vollzeit

Zusammenfassung

Concentrix in Quezon City (Philippines) is hiring a Customer Support Associate I to interface with customers via calls or the internet, delivering service and resolving routine problems under client guidelines.

You will greet customers professionally, maintain product knowledge, document interactions, and seek opportunities to upsell while ensuring satisfaction and performance targets are met in a fast-paced, team-based environment.

Qualifikationen

• High school diploma or equivalent
• Prior customer service experience preferred
• Ability to communicate clearly and professionally

Aufgaben

• Ensure service meets contractual KPIs
• Clarify requirements and provide resolution
• Listen attentively and build rapport with customers
• Greet customers courteously and professionally
• Maintain basic knowledge of client products/services
• Prepare accurate and complete work
• Participate in activities to improve satisfaction and performance
• Offer additional products/services
• Track and retrieve information in call tracking database
• Refer inquiries to published materials or senior staff

Kenntnisse

Customer service

Communication

PC skills

Multi-tasking

Attention to detail

Empathy

Team player

Flexibility

Shift work

Repetitive work tolerance

Ausbildung

High school diploma

Jobbeschreibung

Concentrix in Quezon City (Philippines) is hiring a Customer Support Associate I to interface with customers via calls or the internet, delivering service and resolving routine problems under client guidelines.

You will greet customers professionally, maintain product knowledge, document interactions, and seek opportunities to upsell while ensuring satisfaction and performance targets are met in a fast-paced, team-based environment.