TikTok Talent Connect: Customer Support Associate I (Mactan)

Concentrix; Cebu City; On-site; PHP 268,000 - 357,000; Part time

Job summary

Concentrix in Cebu City is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or online channels, providing routine problem resolution for client products or services.

Ideal candidates hold a high school diploma with 3–6 months of relevant experience, possess strong computer skills, and demonstrate empathy, clear communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; 3–6 months related experience preferred.
• Excellent verbal and written communication; friendly, professional demeanor.
• Basic computer skills and ability to navigate programs and databases.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Resolve routine problems regarding client products or services.
• Meet contractual KPIs and provide accurate information.

Skills

Customer service orientation

Communication skills

Computer navigation

Attention to detail

Teamwork

Multitasking

Patience

Adaptability

Reliability

Education

High school diploma

Job description

Concentrix in Cebu City is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or online channels, providing routine problem resolution for client products or services.

Ideal candidates hold a high school diploma with 3–6 months of relevant experience, possess strong computer skills, and demonstrate empathy, clear communication, and the ability to multitask in a fast-paced environment.