Customer Support Associate I: KPI-Driven Service Rep

Concentrix; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Job summary

Concentrix in the Philippines (Cagayan de Oro) is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering service per KPIs and resolving routine issues. The role emphasizes empathy, accuracy, and teamwork in a fast-paced contact center environment.

Ideal candidates have a high school diploma and 3–6 months of relevant experience, with strong communication and PC skills.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly in writing and verbally.
• Dependable with attention to detail.
• Able to multitask and adapt in a fast-paced environment.
• Team player who can also work independently.
• Demonstrates patience in all customer interactions; maintains professional tone.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide appropriate resolutions.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work; document accounts as required.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track, document, and retrieve information in call tracking database.
• Respond to inquiries by directing customers to published materials or senior staff.

Skills

Customer service orientation

Strong communication

Multi-tasking

Teamwork

Patience

Adaptability

Computer navigation

Attention to detail

Education

High school diploma

3–6 months related experience

Tools

Call tracking database

PC knowledge

Job description

Concentrix in the Philippines (Cagayan de Oro) is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering service per KPIs and resolving routine issues. The role emphasizes empathy, accuracy, and teamwork in a fast-paced contact center environment.

Ideal candidates have a high school diploma and 3–6 months of relevant experience, with strong communication and PC skills.