Customer Support Associate I: Help & Resolve with Care

Concentrix; Mandaluyong; In loco; PHP 201.000 - 290.000; Tempo pieno

Descrizione del lavoro

Concentrix in Mandaluyong, Philippines, is seeking a Customer Support Associate I to handle customer inquiries via inbound and outbound calls, or online channels, and to resolve routine problems with courtesy and accuracy.

You will maintain product knowledge, document interactions, meet KPIs, and collaborate with team members to improve customer satisfaction. The role suits a conscientious, detail‑oriented communicator who can adapt to different shifts.

Competenze

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong PC/navigation skills and ability to communicate clearly.

Mansioni

• Interface with customers via calls or online channels and resolve routine problems.
• Meet contractual KPIs and maintain accurate account documentation.
• Clarify requirements, demonstrate empathy, and build rapport with customers.
• Greet customers professionally and provide product/service knowledge as needed.
• Assist in improving customer satisfaction and identify upsell opportunities.

Conoscenze

Customer service

Communication

Computer literacy

Detail oriented

Multi-tasking

Teamwork

Patience

Flexibility

Shift versatility

Formazione

High School Diploma

Descrizione del lavoro

Concentrix in Mandaluyong, Philippines, is seeking a Customer Support Associate I to handle customer inquiries via inbound and outbound calls, or online channels, and to resolve routine problems with courtesy and accuracy.

You will maintain product knowledge, document interactions, meet KPIs, and collaborate with team members to improve customer satisfaction. The role suits a conscientious, detail‑oriented communicator who can adapt to different shifts.