Customer Support Associate I: Impact & Engagement

Concentrix Philippines; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix Philippines is hiring a Talent Connect - CDO 2026 for a Customer Support Associate I role. The position interfaces with customers via inbound calls, outbound calls, or the Internet depending on client requirements.

You will provide customer service, resolve routine problems, and maintain knowledge of client products and services. Key tasks include meeting KPIs, clarifying needs, listening with empathy, and documenting interactions.

Qualifications

• High school diploma preferred and relevant experience in customer service.
• Strong communication skills, both written and verbal.
• Good computer navigation and basic software knowledge.
• Ability to multi-task and adapt to change in a fast-paced environment.
• Team-oriented with patience in customer interactions.

Responsibilities

• Meet KPIs for customer service delivery.
• Clarify requirements; resolve routine customer issues using available resources.
• Listen empathetically and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and services.
• Document interactions accurately in the system.
• Support programs to improve customer satisfaction and performance.
• Suggest additional products and/or services where appropriate.
• Refer inquiries to published materials or senior staff when needed.

Skills

Customer service orientation

Strong communication

Computer navigation

Multitasking

Team player

Education

High school diploma

Tools

PC knowledge

Job description

Concentrix Philippines is hiring a Talent Connect - CDO 2026 for a Customer Support Associate I role. The position interfaces with customers via inbound calls, outbound calls, or the Internet depending on client requirements.

You will provide customer service, resolve routine problems, and maintain knowledge of client products and services. Key tasks include meeting KPIs, clarifying needs, listening with empathy, and documenting interactions.