Customer Support Associate I — Dynamic, Fast-Paced Help

Concentrix; Muntinlupa; In loco; PHP 223.000 - 312.000; Tempo pieno

Descrizione del lavoro

Concentrix is seeking a Customer Support Associate I in the Philippines. The role interfaces with customers via inbound/outbound calls or online channels, delivering service and resolving routine problems related to client products or services.

Key responsibilities include achieving KPIs, clarifying requirements, demonstrating empathy, and maintaining product knowledge while documenting interactions. The position may involve shift rotation and teamwork in a fast-paced environment.

Competenze

• High school diploma, 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Effective written and verbal communication.
• Detail-oriented with dependable work habits.
• Able to multitask in a fast-paced environment.
• Ability to work as part of a team or independently.
• Patience in customer interactions and professional tone.
• Shift flexibility may be required.

Mansioni

• Meet contractual KPIs for customer service.
• Clarify requirements and provide resolution using tools.
• Listen attentively and build rapport with customers.
• Greet customers professionally.
• Maintain basic product/service knowledge.
• Prepare complete and accurate work with proper notes.
• Participate in activities to improve satisfaction and performance.
• Offer additional products or services.
• Track and retrieve information in the call database.
• Respond to inquiries using published materials or seniors.

Conoscenze

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Adaptability

Patience

Dependability

Computer literacy

Formazione

High school diploma

Strumenti

Call tracking system

Descrizione del lavoro

Concentrix is seeking a Customer Support Associate I in the Philippines. The role interfaces with customers via inbound/outbound calls or online channels, delivering service and resolving routine problems related to client products or services.

Key responsibilities include achieving KPIs, clarifying requirements, demonstrating empathy, and maintaining product knowledge while documenting interactions. The position may involve shift rotation and teamwork in a fast-paced environment.