Customer Support Associate I - Engage & Resolve

Concentrix; Cagayan de Oro; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix in Cagayan de Oro is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or online channels, providing service and resolving routine problems per client requirements.

You will greet customers, maintain product knowledge, document interactions, and look for opportunities to offer additional services while meeting KPIs in a fast-paced, team-oriented environment.

Qualifications

• High school diploma or equivalent.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Able to work as a team member or independently.
• Patient in all customer interactions; maintain professional tone.
• Able to rotate shifts as needed.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or online channels.
• Provide customer service and resolve routine problems per client requirements.
• Clarify customer requirements and use tools to provide resolutions.
• Greet customers in a courteous, friendly manner per procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in the call tracking database.
• Refer inquiries to published materials or senior staff when needed.

Skills

Customer service

Communication

PC Knowledge

Multi-tasking

Attention to detail

Teamwork

Patience

Flexibility

Adaptability

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix in Cagayan de Oro is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or online channels, providing service and resolving routine problems per client requirements.

You will greet customers, maintain product knowledge, document interactions, and look for opportunities to offer additional services while meeting KPIs in a fast-paced, team-oriented environment.