Talent Connect: Customer Support Associate I

Concentrix; Mandaluyong; On-site; PHP 246,000 - 335,000; Full time

Job summary

Concentrix is seeking a Talent Connect - SMM 2026 to interface with customers via inbound/outbound calls and the Internet, delivering customer service and resolving routine problems per client requirements.

The role emphasizes empathy, clear communication, and the ability to handle repetitive tasks in a fast-paced environment while rotating shifts as needed. Location: Mandaluyong, Philippines.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking with ability to adapt to changes quickly.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively and build rapport with customers while addressing concerns.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work including appropriate account notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring to published materials or more senior staff.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

Concentrix is seeking a Talent Connect - SMM 2026 to interface with customers via inbound/outbound calls and the Internet, delivering customer service and resolving routine problems per client requirements.

The role emphasizes empathy, clear communication, and the ability to handle repetitive tasks in a fast-paced environment while rotating shifts as needed. Location: Mandaluyong, Philippines.