Tier 2 Global Customer Support Specialist

Op360; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Job summary

A customer service solutions provider in Cebu City is seeking a Tier 2 Customer Service Representative. The role involves delivering exceptional customer service and assisting clients with empathy. Candidates should have at least 2 years of BPO experience and be comfortable interpreting regulations and handling complaints. This position offers the chance to exceed user expectations in service delivery, working with a supportive team environment.

Qualifications

• Experience in interpreting and explaining regulations and policies.
• Ability to access data using a computerized system.
• Experience in handling complaints and conducting interviews.

Responsibilities

• Deliver exceptional customer service across support platforms.
• Assist frustrated clients with empathy.
• Create support experiences that exceed user expectations.

Skills

Empathy

Handling complaints

Communication skills

Education

At least 2nd year college undergraduate

Associate Degree

Job description

A customer service solutions provider in Cebu City is seeking a Tier 2 Customer Service Representative. The role involves delivering exceptional customer service and assisting clients with empathy. Candidates should have at least 2 years of BPO experience and be comfortable interpreting regulations and handling complaints. This position offers the chance to exceed user expectations in service delivery, working with a supportive team environment.