Customer Support Specialist – Manila/Cebu (1–3 yrs)

Gratitude Philippines; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in the Philippines is looking for candidates to deliver exceptional customer service in Taguig. Responsibilities include addressing inquiries and resolving issues via phone, email, and chat, while maintaining a positive and professional manner. The ideal applicant should have 1–3 years of customer service experience, a Bachelor's degree in a relevant field, and strong communication skills. Enjoy a collaborative working environment focused on improving customer satisfaction.

Qualifications

• 1–3 years of experience in customer service or related field.
• Ability to handle customer complaints with empathy and professionalism.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback accurately.

Skills

Strong communication and interpersonal skills

Customer-focused

Patience

Ability to work in a fast-paced environment

Education

Bachelor's degree in any relevant field

Job description

A leading customer service provider in the Philippines is looking for candidates to deliver exceptional customer service in Taguig. Responsibilities include addressing inquiries and resolving issues via phone, email, and chat, while maintaining a positive and professional manner. The ideal applicant should have 1–3 years of customer service experience, a Bachelor's degree in a relevant field, and strong communication skills. Enjoy a collaborative working environment focused on improving customer satisfaction.