Customer Support Specialist – Manila/Cebu (1–3 yrs)

Gratitude Philippines; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company is looking for a skilled representative to provide exceptional support in Manila or Cebu. Responsibilities include addressing inquiries via phone, email, and chat, and documenting interactions accurately. Candidates should have a Bachelor's degree and 1–3 years of experience in customer service. Strong communication skills and the ability to work in a fast-paced environment are essential. This office-based position involves shift work and focuses on enhancing customer satisfaction.

Qualifications

• 1–3 years of experience in customer service or related field.
• Ability to handle customer complaints with empathy and professionalism.

Responsibilities

• Provide exceptional customer service by addressing inquiries via phone, email, and chat.
• Document customer interactions and feedback in the system accurately.
• Collaborate with team members to improve service processes.

Skills

Strong communication skills

Interpersonal skills

Customer-focused

Ability to work in fast-paced environment

Education

Bachelor’s degree in any relevant field

Job description

A customer service company is looking for a skilled representative to provide exceptional support in Manila or Cebu. Responsibilities include addressing inquiries via phone, email, and chat, and documenting interactions accurately. Candidates should have a Bachelor's degree and 1–3 years of experience in customer service. Strong communication skills and the ability to work in a fast-paced environment are essential. This office-based position involves shift work and focuses on enhancing customer satisfaction.