Tier 2 Customer Service Representative (Cebu On-site)

Op360; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Job summary

A customer service solutions provider in Cebu City is seeking a Tier 2 Customer Service Representative. The role involves delivering exceptional customer service and assisting clients with empathy. Candidates should have at least 2 years of BPO experience and be comfortable interpreting regulations and handling complaints. This position offers the chance to exceed user expectations in service delivery, working with a supportive team environment.

Qualifications

• Experience in interpreting and explaining regulations and policies.
• Ability to access data using a computerized system.
• Experience in handling complaints and conducting interviews.

Responsibilities

• Deliver exceptional customer service across support platforms.
• Assist frustrated clients with empathy.
• Create support experiences that exceed user expectations.
• Interpret, explain, and apply regulations, laws, or complex policies to carry out assignments.
• Access data using a computerized system and conduct sensitive fact-finding interviews.
• Independently handle complaints and upset individuals in a business setting.

Skills

Empathy

Handling complaints

Communication skills

Education

At least 2nd year college undergraduate

Associate Degree

Job description

Cebu City, Philippines | Posted on 02/10/2026

Deliver the best customer service to our clients and partner clients globally across different support platforms.

Show empathy to frustrated clients and care passionately about the service that you as a Tier 2 Customer Service Representative are giving or assisting.

Create support experiences that exceed users' expectations

Experience:interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.

Requirements

At least 2nd year college undergraduate or Associate Degree graduate

Minimum 2 years BPO experience (voice account)

Willingness to work in a team environment