Tier 2 Global Customer Support Specialist

OfficePartners360; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

A customer service outsourcing provider in Cebu City is looking for a Tier 2 Customer Service Representative to deliver exceptional service to clients. You will be responsible for handling customer complaints and creating support experiences that exceed expectations. Ideal candidates should have at least 2 years of BPO experience and a college undergraduate or Associate Degree. Join a team that values empathy and is passionate about client satisfaction.

Qualifications

• At least 2 years of experience in a BPO (voice account).
• Ability to handle complaints and upset individuals in a business setting.
• Experience in interpreting and applying regulations and policies.

Responsibilities

• Deliver exceptional customer service to clients globally.
• Show empathy and care passionately about client service.
• Create support experiences that exceed user expectations.

Skills

Customer service

Empathy

Complaint handling

Education

At least 2nd year college undergraduate or Associate Degree

Job description

A customer service outsourcing provider in Cebu City is looking for a Tier 2 Customer Service Representative to deliver exceptional service to clients. You will be responsible for handling customer complaints and creating support experiences that exceed expectations. Ideal candidates should have at least 2 years of BPO experience and a college undergraduate or Associate Degree. Join a team that values empathy and is passionate about client satisfaction.