Tech Support Specialist – Onsite Cebu

TTEC; Cebu City; On-site; PHP 190,000 - 279,000; Full time

Benefits offered by this job

Supportive career development

Inclusive culture

Healthy benefits package

Tuition reimbursement

Job summary

A leading global customer experience provider is seeking a Technical Support Representative to work onsite in Cebu. In this role, you will troubleshoot with customers, resolving issues and ensuring an exceptional customer experience. Candidates should have a passion for technology, excellent problem-solving and customer service skills, and at least three months of BPO experience. This position offers a supportive environment with opportunities for professional development and a healthy benefits package.

Qualifications

• Completed senior high school or two years in college.
• At least 3 months of BPO experience.
• If high school graduate (old curriculum), must have at least 2 years BPO voice experience.

Responsibilities

• Troubleshoot with customers and help resolve their issues.
• Collaborate with team members for improved customer experience.
• Follow up on specific issues and resolve to completion.

Skills

Passion for technology

Problem-solving skills

Customer service skills

Education

Completed senior high school or two years in college

Tools

Computer experience

Job description

A leading global customer experience provider is seeking a Technical Support Representative to work onsite in Cebu. In this role, you will troubleshoot with customers, resolving issues and ensuring an exceptional customer experience. Candidates should have a passion for technology, excellent problem-solving and customer service skills, and at least three months of BPO experience. This position offers a supportive environment with opportunities for professional development and a healthy benefits package.