Healthcare CSR II — On-Site Cebu, Empathetic Support

Tech Mahindra; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading technology services company is hiring a Customer Service Representative in Cebu City. This full-time position requires no prior BPO experience, though customer service experience in a healthcare setting is preferred. The role involves identifying caller needs, providing accurate information on programs, and maintaining customer satisfaction. Applicants must have excellent communication skills and be willing to work on-site.

Qualifications

• No BPO experience is required.
• BPO experience with customer service in a healthcare account is a plus.
• Willing to work on-site.

Responsibilities

• Identify and prioritize caller needs and concerns.
• Formulate resolution plans and respond appropriately.
• Maintain customer satisfaction and partner with other teams.

Skills

Excellent written and verbal communication skills

High emotional quotient and empathy towards patients

Ability to work, communicate, and collaborate effectively

Proficient in English

Education

High/Senior High School diploma

Job description

A leading technology services company is hiring a Customer Service Representative in Cebu City. This full-time position requires no prior BPO experience, though customer service experience in a healthcare setting is preferred. The role involves identifying caller needs, providing accurate information on programs, and maintaining customer satisfaction. Applicants must have excellent communication skills and be willing to work on-site.