Customer Support Specialist - Cebu | Growth & Bonuses

Camtastic Philippines Corp.; Cebu City; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Opportunities for Professional Development

Job summary

A leading customer service firm in Cebu City is looking for a dedicated Customer Service Representative to manage client communications and support team operations. The ideal candidate should have a Bachelor's degree and 1-3 years of experience in customer service. Responsibilities include handling support tickets, assisting with escalations, and following up with client feedback. This full-time role offers a friendly work environment and performance-based bonuses.

Qualifications

• 1-3 years of experience in customer service roles.
• Ability to manage and communicate with clients effectively.
• Experience in handling support conversations and tickets.

Responsibilities

• Manage communications with clients and users.
• Assist teams with escalations and spot training.
• Ensure satisfactory handling of support tickets.
• Follow up with clients for feedback.
• Create internal communications with users.
• Assist with regular CSR operations.

Skills

Customer Service

Problem Solving

Team Player

Education

Bachelor's degree

Job description

A leading customer service firm in Cebu City is looking for a dedicated Customer Service Representative to manage client communications and support team operations. The ideal candidate should have a Bachelor's degree and 1-3 years of experience in customer service. Responsibilities include handling support tickets, assisting with escalations, and following up with client feedback. This full-time role offers a friendly work environment and performance-based bonuses.