Customer Care Champion - Growth & Perks

TDCX; Cebu City; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Up to ₱4,000 in eGCs for application milestones

30% Monthly Performance Incentives

HMO & Life Insurance

Performance-based Merit Increases

Employee Assistance Programs

Job summary

A global BPO provider in Cebu City seeks individuals for customer service roles. Candidates should have completed at least 2 years in college and possess customer service experience in a BPO setup. Responsibilities include managing customer interactions and achieving sales targets. The company offers attractive remuneration and a positive work culture with incentives and comprehensive benefits. Flexible working arrangements and professional development opportunities are provided.

Qualifications

• At least 1 year of customer service experience in a BPO environment.
• Good understanding of consumer electronic products.
• Solid technical and diagnostic skills.

Responsibilities

• Adhere to procedures for managing voice and non-voice interactions.
• Present and sell products/services to customers.
• Perform cost-benefit and needs analysis for customers.
• Coordinate sales efforts with team members.
• Achieve sales targets within schedule.
• Maintain positive business and customer relationships.

Skills

Customer service experience

Strong verbal communication

Problem-solving skills

Technical skills

Understanding of consumer electronics

Education

Completed at least 2 years in college

Job description

A global BPO provider in Cebu City seeks individuals for customer service roles. Candidates should have completed at least 2 years in college and possess customer service experience in a BPO setup. Responsibilities include managing customer interactions and achieving sales targets. The company offers attractive remuneration and a positive work culture with incentives and comprehensive benefits. Flexible working arrangements and professional development opportunities are provided.