Tier 2 Customer Service Representative (Cebu On-site)

OfficePartners360; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

A customer service outsourcing provider in Cebu City is looking for a Tier 2 Customer Service Representative to deliver exceptional service to clients. You will be responsible for handling customer complaints and creating support experiences that exceed expectations. Ideal candidates should have at least 2 years of BPO experience and a college undergraduate or Associate Degree. Join a team that values empathy and is passionate about client satisfaction.

Qualifications

• At least 2 years of experience in a BPO (voice account).
• Ability to handle complaints and upset individuals in a business setting.
• Experience in interpreting and applying regulations and policies.

Responsibilities

• Deliver exceptional customer service to clients globally.
• Show empathy and care passionately about client service.
• Create support experiences that exceed user expectations.
• Interpret, explain, and apply regulations or policies as needed in inquiries.

Skills

Customer service

Empathy

Complaint handling

Education

At least 2nd year college undergraduate or Associate Degree

Job description

Cebu City, Philippines | Posted on 02/10/2026

Deliver the best customer service to our clients and partner clients globally across different support platforms.

Show empathy to frustrated clients and care passionately about the service that you as a Tier 2 Customer Service Representative are giving or assisting.

Create support experiences that exceed users' expectations

Experience:interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.

Requirements

At least 2nd year college undergraduate or Associate Degree graduate

Minimum 2 years BPO experience (voice account)

Willingness to work in a team environment