Customer Support & Resolution Specialist

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

A recruitment outsourcing company in Cebu City is seeking a candidate for a customer service role. The position involves handling inbound and outbound calls, providing accurate information about products and services, and resolving customer concerns professionally. Candidates should be high school or college graduates, with or without experience, although 1 year of experience is preferred. This is an excellent opportunity to start a career in customer service.

Qualifications

• HS Graduate or College Graduate.
• With or without experience, preferred 1 year experience.

Responsibilities

• Handle inbound and/or outbound calls.
• Provide accurate information regarding products and services.
• Resolve customer concerns and issues in a timely manner.
• Document customer interactions and update accounts.
• Process orders and payments as required.
• Escalate complex concerns to the appropriate department.

Education

High School Graduate

College Graduate

Job description

A recruitment outsourcing company in Cebu City is seeking a candidate for a customer service role. The position involves handling inbound and outbound calls, providing accurate information about products and services, and resolving customer concerns professionally. Candidates should be high school or college graduates, with or without experience, although 1 year of experience is preferred. This is an excellent opportunity to start a career in customer service.