Customer Care Specialist - Tier 1 Inbound Support Pro

NTT DATA, Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A multinational IT service provider in Quezon City is seeking a Customer Care Specialist (Tier 1) responsible for handling inbound calls from customers. The role demands excellent communication, analytical skills, and a professional telephone manner, with a willingness to work flexible shifts. The ideal candidate should thrive in a team-driven environment and be committed to delivering exceptional customer service.

Qualifications

• Experience working in a call center environment specifically in a customer service role.
• Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
• Previous Financial Services experience would be considered an asset.

Responsibilities

• Manage inbound customer calls regarding standard credit card inquiries.
• Respond to customer inquiries in a courteous and professional manner.
• Identify customer needs through contact while updating customer information.

Skills

Excellent communication skills

Fluent in English

Analytical and problem-solving skills

Ability to work within time constraints

Positive attitude

Professional telephone manner

Job description

A multinational IT service provider in Quezon City is seeking a Customer Care Specialist (Tier 1) responsible for handling inbound calls from customers. The role demands excellent communication, analytical skills, and a professional telephone manner, with a willingness to work flexible shifts. The ideal candidate should thrive in a team-driven environment and be committed to delivering exceptional customer service.