Local Account Customer Support Specialist

Q2 HR Solutions; San Juan; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service outsourcing company is seeking a Customer Service Representative to deliver excellent support to clients in the Philippines. The ideal candidate should have at least 2 years of college education and possess strong communication skills. Responsibilities include responding to inquiries via various channels, providing accurate information, and collaborating with internal teams. Professionalism and a customer-first mindset are key to success in this role.

Qualifications

• Strong communication skills and a customer-first mindset are essential.
• Experience in providing excellent customer service is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information and resolve issues in a timely manner.
• Maintain professionalism and empathy in all customer interactions.
• Document customer interactions and feedback accurately.
• Collaborate with internal teams to ensure customer satisfaction.
• Uphold service standards and contribute to continuous improvement.

Skills

Strong communication skills

Customer-first mindset

Ability to handle inquiries efficiently

Education

Completed at least 2 years of college education

Job description

A customer service outsourcing company is seeking a Customer Service Representative to deliver excellent support to clients in the Philippines. The ideal candidate should have at least 2 years of college education and possess strong communication skills. Responsibilities include responding to inquiries via various channels, providing accurate information, and collaborating with internal teams. Professionalism and a customer-first mindset are key to success in this role.