Thai Speaking Quality Analyst (Php 85,000 Monthly)

J-K Network Services; Muntinlupa; Vor Ort; PHP 892.800 - 948.600; Vollzeit

Benefits dieser Stelle

13th month pay

Leave Credits

Government Mandated Benefits

Laptop provided

Competitive language premium

Zusammenfassung

A major IT services firm is seeking a Thai Speaking Quality Analyst to support quality assurance processes. This role involves monitoring performance metrics, identifying areas for improvement, and ensuring high standards during calls. Ideal candidates will be proficient in Thai and have experience in quality assurance, though customer service experience is also valued. This is an onsite position in BGC, Taguig, with a competitive salary range of Php 80,000 to Php 85,000.

Qualifikationen

• Filipinos who speak the Thai language.
• Open to Thai Nationals with a permanent visa.
• At least a year in a quality assurance role is preferred.
• Customer service experience is a plus.

Aufgaben

• Identify strengths and skills needing improvement.
• Ensure quality calls and performance metrics are met.
• Participate in call calibrations and meetings.
• Prepare and present quality analyst results.
• Provide feedback for improvements.
• Monitor team performance.

Kenntnisse

Thai language proficiency

Quality assurance

Customer service experience

Jobbeschreibung

Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Position: Thai Speaking Quality Analyst

Industry: IT/BPO Company

Salary: Php 80,000 - Php 85,000

Location: BGC, Taguig

Work Schedule: Shifting schedule, Weekends Day off (2 days off)

Work Set-up: Onsite

Benefits

• 13th month pay
• Leave Credits
• Government Mandated Benefits
• Laptop provided
• Competitive language premium

Job Requirements

• Filipinos that can speak the Thai language.
• Open for Thai Nationals that have a permanent visa in the Philippines.
• With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
• Experience in customer service is a plus
• Willing to work in BGC, Taguig and shifting schedule
• Can start as soon as possible

Job Responsibilities

• Identify strengths and skills that needs to be improved (process communication)
• Ensure that quality calls and performance metrics are met
• Participate in call calibrations and meetings
• Prepare, review and present the quality analyst result of the agent
• Provide feedback for improvements
• Monitor the performance of team members

Recruitment Process

• Initial - Phone interview
• Language Assessment
• Final Interview with Quality Manager
• Job Offer