Thai Quality Analyst — Onsite QA in BPO, Flexible Shifts

J-K Network Services; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Government Mandated Benefits

Job summary

A leading IT services company is seeking a Thai Quality Analyst for their Taguig office. The ideal candidate should be fluent in Thai and possess at least one year of quality assurance experience, preferably in BPO. Responsibilities include monitoring team performance and ensuring quality metrics are met. This role operates on a shifting schedule. Government mandated benefits are included.

Qualifications

• Filipinos or Thai nationals eligible to work in the Philippines.
• Minimum of one year in quality assurance, preferably in BPO.
• Experience in customer service is advantageous.

Responsibilities

• Identify process and communication improvement areas.
• Ensure quality calls and performance metrics are met.
• Participate in call calibrations and meetings.
• Monitor team performance and prepare results.

Skills

Fluent in Thai

Analytical skills

Customer service experience

Job description

A leading IT services company is seeking a Thai Quality Analyst for their Taguig office. The ideal candidate should be fluent in Thai and possess at least one year of quality assurance experience, preferably in BPO. Responsibilities include monitoring team performance and ensuring quality metrics are met. This role operates on a shifting schedule. Government mandated benefits are included.