Hindi Quality Assurance| Earn Php 80,000 Monthly

J-K Network Services; Taguig; On-site; PHP 812,448 - 973,152; Full time

Benefits offered by this job

13th month pay

Leave Credits

Government Mandated Benefits

Laptop provided

Competitive language premium

Job summary

A prominent IT services provider is seeking a Hindi Quality Assurance specialist based in BGC, Taguig. Candidates must be fluent in Hindi and can be Filipino or Hindi nationals with permanent residency. The position offers a competitive salary of Php 80,000 monthly, with additional benefits such as 13th month pay and laptop provision. Responsibilities include ensuring quality metrics and providing feedback for team improvement. Willingness to work in a shifting schedule is required for this role.

Qualifications

• Must be Filipino or a Hindi national with a permanent visa.
• At least 1 year in a quality assurance role is preferred.
• Willing to work onsite in BGC, Taguig.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure quality calls and performance metrics are met.
• Monitor team performance and provide feedback.

Skills

Hindi Language fluency

Quality Assurance

Customer Service

Job description

Company Profile

One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Position

Hindi Quality Assurance

Industry

IT/BPO Company

Salary

Php 80,000 Monthly

Location

BGC, Taguig

Work Schedule

Shifting schedule, Weekends Day off (2 days off)

Work Set-up

Onsite

Benefits

• 13th month pay
• Leave Credits
• Government Mandated Benefits
• Laptop provided
• Competitive language premium

Requirements

• Filipino that can speak, read and write the Hindi Language
• Open for a Hindi National that has a permanent visa in the Philippines.
• With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
• Experience in customer service is a plus
• Willing to work in BGC, Taguig and shifting schedule
• Can start as soon as possible

Responsibilities

• Identify strengths and skills that needs to be improved (process and communication)
• Ensure that quality calls and performance metrics are met
• Participate in call calibrations and meetings
• Prepare, review and present the quality analyst result of the agent
• Provide feedback for improvements
• Monitor the performance of team members

Recruitment Process

• Resume Screening
• Initial - Phone interview
• Language Assessment
• Final Interview with Quality Manager
• Job Offer