Korean Quality Associate | PHP 90,000 Monthly (BPO)

J-K Network Services; Taguig; On-site; PHP 914,004 - 1,094,796; Full time

Benefits offered by this job

13th month pay

Leave Credits

Government Mandated Benefits

Competitive language premium

Job summary

A leading IT services provider in the Philippines is seeking a Korean Quality Analyst to ensure quality in call performances. The role requires a Korean national fluent in English with some experience in quality assurance, preferably in the BPO sector. Responsibilities include identifying areas for improvement in processes, monitoring performance metrics, and providing feedback. The position offers competitive monthly pay of Php 90,000 and benefits such as 13th month pay and leave credits.

Qualifications

• Must be a Korean national who speaks English fluently.
• At least one year of quality assurance experience preferred.
• Experience in customer service is a plus.

Responsibilities

• Identify strengths and skills needing improvement.
• Ensure quality calls and performance metrics are met.
• Prepare and present the quality analyst results.

Skills

Fluent in English

Quality assurance

Customer service

Education

Topik level 4 certification

Job description

Company Profile

One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Position

Korean Quality Analyst

Industry: IT/BPO Company

Salary: Php 90,000 Monthly

Location: BGC, Taguig

Work Schedule: Shifting schedule, Weekends Day off (2 days off)

Work Set-up: Onsite

Benefits

• 13th month pay
• Leave Credits
• Government Mandated Benefits
• Competitive language premium

Requirements

• Open for Korean nationals can speak in English fluently
• With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
• must have Topik level or 4 with 2 years stay in Korea
• Experience in customer service is a plus
• Willing to work in BGC, Taguig and shifting schedule
• Can start as soon as possible

Responsibilities

• Identify strengths and skills that needs to be improved (process and communication)
• Ensure that quality calls and performance metrics are met
• Participate in call calibrations and meetings
• Prepare, review and present the quality analyst result of the agent
• Provide feedback for improvements
• Monitor the performance of team members

Recruitment Process

• Resume Screening
• Initial - Phone interview
• Language Assessment
• Final Interview with Quality Manager
• Job Offer