Thai QA Analyst - Elevate Call Quality (Onsite, BGC)

J-K Network Services; Taguig; On-site; PHP 863,226 - 1,033,974; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Government Mandated Benefits

Job summary

A prominent IT Services company is seeking a Thai Quality Analyst in Taguig, Philippines, offering a competitive salary of Php 85,000 monthly. The role involves monitoring quality calls and performance metrics, identifying improvement areas, and preparing analytical reports. Candidates must be Thai nationals fluent in English, with at least one year of experience in quality assurance. The role is onsite and requires a willingness to work on a shifting schedule.

Qualifications

• Open for Thai nationals.
• At least a year in a quality assurance role preferred.
• 2 years stay in Thailand is required.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure quality calls and performance metrics are met.
• Prepare and present quality analyst results.

Skills

Fluent in English

Quality assurance experience

Customer service experience

Job description

A prominent IT Services company is seeking a Thai Quality Analyst in Taguig, Philippines, offering a competitive salary of Php 85,000 monthly. The role involves monitoring quality calls and performance metrics, identifying improvement areas, and preparing analytical reports. Candidates must be Thai nationals fluent in English, with at least one year of experience in quality assurance. The role is onsite and requires a willingness to work on a shifting schedule.