Thai Quality Analyst - Php 85,000 Monthly

J-K Network Services; Taguig; On-site; PHP 863,226 - 1,033,974; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Government Mandated Benefits

Job summary

A prominent IT Services company is seeking a Thai Quality Analyst in Taguig, Philippines, offering a competitive salary of Php 85,000 monthly. The role involves monitoring quality calls and performance metrics, identifying improvement areas, and preparing analytical reports. Candidates must be Thai nationals fluent in English, with at least one year of experience in quality assurance. The role is onsite and requires a willingness to work on a shifting schedule.

Qualifications

• Open for Thai nationals.
• At least a year in a quality assurance role preferred.
• 2 years stay in Thailand is required.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure quality calls and performance metrics are met.
• Prepare and present quality analyst results.

Skills

Fluent in English

Quality assurance experience

Customer service experience

Job description

Thai Quality Analyst - Php 85,000 Monthly

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Job Description

Employee Recognition and Rewards

• Performance Bonus
• Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Position: Thai Quality Analyst

Location: BGC, Taguig

Work Schedule: Shifting schedule, Weekends Day off (2 days off)

Work Set-up: Onsite

Benefits

• Government Mandated Benefits

Requirements

• Open for Thai nationals can speak in English fluently
• With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
• 2 years stay in Thailand
• Experience in customer service is a plus
• Willing to work in BGC, Taguig and shifting schedule
• Can start as soon as possible

Responsibilities

• Identify strengths and skills that needs to be improved (process and communication)
• Ensure that quality calls and performance metrics are met
• Participate in call calibrations and meetings
• Prepare, review and present the quality analyst result of the agent
• Monitor the performance of team members

Recruitment Process

• Final Interview with Quality Manager