Korean Quality Assurance | Pho 90,000 Monthly

J-K Network Services; Taguig; On-site; PHP 863,226 - 1,033,974; Full time

Benefits offered by this job

13th month pay

Leave Credits

Government Mandated Benefits

Competitive language premium

Job summary

A major IT services company is seeking a Korean Quality Analyst to ensure quality calls and performance metrics. Applicants must be fluent in English and ideally have experience in a BPO context. The role involves providing feedback for improvement and monitoring team performance. Based in BGC, Taguig, this position requires candidates to have Topik level 4 and a willingness to work onsite with a shifting schedule.

Qualifications

• At least one year of experience in a quality assurance role (preferably BPO-related).
• Must have Topik level 4 and two years stay in Korea.
• Experience in customer service is a plus.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure quality calls and performance metrics are met.
• Participate in call calibrations and meetings.
• Prepare, review, and present quality analysis results.
• Provide feedback for improvements.
• Monitor performance of team members.

Skills

Fluent in English

Communication skills

Analytical skills

Job description

One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Position

Korean Quality Analyst

Industry

IT/BPO Company

Salary

Php 85,000 Monthly

Location

BGC, Taguig

Work Schedule

Shifting schedule, Weekends Day off (2 days off)

Work Set-up

Onsite

Benefits

• 13th month pay
• Leave Credits
• Government Mandated Benefits
• Competitive language premium

Requirements

• Open for Indonesia nationals can speak in English fluently
• With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
• Must have Topik level or 4 with 2 years stay in Korea
• Experience in customer service is a plus
• Willing to work in BGC, Taguig and shifting schedule
• Can start as soon as possible

Responsibilities

• Identify strengths and skills that needs to be improved (process and communication)
• Ensure that quality calls and performance metrics are met
• Participate in call calibrations and meetings
• Prepare, review and present the quality analyst result of the agent
• Provide feedback for improvements
• Monitor the performance of team members

Recruitment Process

• Initial - Phone interview
• Language Assessment
• Final Interview with Quality Manager
• Job Offer