Bengali Quality Analyst | Php 85,000 Monthly

J-K Network Services; Taguig; Sur place; PHP 863 226 - 1 033 974; Plein temps

Avantages offerts par ce poste

13th month pay

Leave Credits

Government mandated benefits

Competitive language premium

Résumé du poste

A leading IT services company is looking for a Bengali Quality Analyst in BGC, Taguig. The role entails monitoring performance metrics and providing feedback for quality improvements. Candidates should be fluent in English and have at least a year in a quality assurance role, preferably in a BPO setting. This position offers a competitive salary of Php 85,000 monthly and includes benefits such as 13th month pay and leave credits.

Qualifications

• Open for Bangladesh nationals who can speak English fluently.
• At least a year in a quality assurance role is preferred but not required.
• Experience in customer service is a plus.

Responsabilités

• Identify strengths and skills that need to be improved.
• Ensure quality calls and performance metrics are met.
• Monitor the performance of team members.

Connaissances

Customer service

Quality assurance

Description du poste

Responsibilities

• Identify strengths and skills that need to be improved (process and communication)
• Ensure that quality calls and performance metrics are met
• Participate in call calibrations and meetings
• Prepare, review, and present the quality analyst result of the agent
• Provide feedback for improvements
• Monitor the performance of team members

Requirements

• Open for Bangladesh nationals who can speak English fluently
• With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
• Experience in customer service is a plus
• Willing to work in BGC, Taguig and shifting schedule
• Can start as soon as possible

Company Profile

• One of the biggest IT services companies originated in India
• Provides services to many companies globally
• Supports Fortune 500 companies
• Has more than 200,000 employees
• Visible in 90 countries globally

Position

• Bengali Quality Analyst

Industry

• IT/BPO Company

Salary

• Php 85,000 Monthly

Location

• BGC, Taguig

Work Schedule

• Shifting schedule, weekends day off (2 days off)

Work Set-up

• Onsite

Benefits

• 13th month pay
• Leave Credits
• Government mandated benefits
• Competitive language premium

Recruitment Process

• Initial: Phone interview
• Language Assessment
• Final Interview with Quality Manager
• Job Offer