Bengali Quality Analyst | Php 85,000 Monthly

J-K Network Services

Taguig

On-site

PHP 863,226 - 1,033,974

Full time

14 days+

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Benefits offered by this job

13th month pay

Leave Credits

Government mandated benefits

Competitive language premium

Job summary

A leading IT services company is looking for a Bengali Quality Analyst in BGC, Taguig. The role entails monitoring performance metrics and providing feedback for quality improvements. Candidates should be fluent in English and have at least a year in a quality assurance role, preferably in a BPO setting. This position offers a competitive salary of Php 85,000 monthly and includes benefits such as 13th month pay and leave credits.

Qualifications

Open for Bangladesh nationals who can speak English fluently.
At least a year in a quality assurance role is preferred but not required.
Experience in customer service is a plus.

Responsibilities

Identify strengths and skills that need to be improved.
Ensure quality calls and performance metrics are met.
Monitor the performance of team members.

Skills

Customer service

Quality assurance

Job description

Responsibilities

Identify strengths and skills that need to be improved (process and communication)
Ensure that quality calls and performance metrics are met
Participate in call calibrations and meetings
Prepare, review, and present the quality analyst result of the agent
Provide feedback for improvements
Monitor the performance of team members

Requirements

Open for Bangladesh nationals who can speak English fluently
With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
Experience in customer service is a plus
Willing to work in BGC, Taguig and shifting schedule
Can start as soon as possible

Company Profile